Board of Appeal for Holiday Homes
The Board of Appeal processes complaints from tenants concerning holiday home rentals arranged by rental agencies established in Denmark. Complaints may concern faults or defects relating to the rental agreement or the holiday home itself, such as inadequate cleaning, problems with a swimming pool or spa, insufficient heating, or other issues.
The Board of Appeal cannot process complaints concerning personal injury, damage to property, disciplinary matters, or cases that have been finally decided by a court, resolved through binding arbitration, settled in court, or settled between the parties.
Before submitting a complaint
Contact the rental agency immediately, as they have the right to remedy any defects. Remain in the holiday home and do not leave early unless you have agreed otherwise with the rental agency.
FAQs
What are my chances to win a case?
Can I wait until I get home to complain?
Do you accept complaints about accomodations not located in Denmark?
Ankenævnet for Feriehusudlejning
St. Kongensgade 81A, 2.
DK-1264 København K
Mail: info@feriehusklage.dk
Telefon:+45 20 36 22 44