Complaint guide
If you wish to submit a complaint, please note that the processing of your case may take several months.
A complaint fee of EUR 40 is payable when you submit your complaint. The fee will be refunded if your complaint is upheld.
Checklist
It is important that you also try to reach an agreement with the rental agency concerning the dispute after your stay.
The Board only accepts documents in Scandinavian languages, German or English. If your documents are in another language, please provide an English translation.
Please attach the following documents to your complaint:
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The rental terms and proof of payment
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A description of the rented property
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Photos or videos, if relevant
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Proof of payment of the complaint fee
Stay in the holiday home and contact the rental agency
The agency has the right to remedy defects.
This means that the agency must remedy defects within a reasonable time. If you leave a holiday home prematurely without an agreement with the rental agency, you do so at your own expense and risk. You cannot expect a refund of the rent in this case.
A settlement may be a solution
Once we have received a complaint, we initially notify the rental agency concerned, giving them a final opportunity to reach an agreement with the complainant.
If the parties reach a settlement, the complaint fee will be refunded.
Outside our jurisdiction
The Board of Appeal does not consider cases concerning personal injury, loss of enjoyment of a holiday, or similar claims.
Contact
Board of Appeal for Holiday Homes
E-mail: info@feriehusklage.dk
Phone: +45 20 36 22 44
Ankenævnet for Feriehusudlejning
St. Kongensgade 81A, 2.
DK-1264 København K
Mail: info@feriehusklage.dk
Telefon:+45 20 36 22 44